Salesforce Research Program

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Name *

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Do you use Salesforce, Heroku, and/or MuleSoft? *

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Company *

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Which best describes your company's industry? *

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Please select your company's business model.

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How many employees are in your company? *

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What best describes the work you do? *

Please select your role.

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How would you describe your role in relation to Salesforce? *

Please select the way you interact with Salesforce.

Please describe the way you interact with Salesforce.

What percentage of your time do you spend customizing or modifying Salesforce?

Which best describes your company's relationship to Salesforce and it's products (including Heroku and Mulesoft)?

When did you start using Salesforce?

What level of influence do you have over your company’s strategy for Salesforce?

What level of influence do you have over your company's purchasing decision for Salesforce?

Which of these two images generally looks like the version of Salesforce that you use?

	Salesforce Classic

	Salesforce Lightning

	Both, I switch between the two
	None of these

Which Salesforce products do you currently use?

Analytics	Analytics
Commerce	Commerce
Experience	Experience
CPQ and Billing	CPQ and Billing
Essentials	Essentials
Heroku	Heroku
Industries	Industries
Marketing	Marketing
MuleSoft	MuleSoft
Pardot	Pardot
Platform	Platform
Sales	Sales
Salesforce Einstein	Salesforce Einstein
Salesforce.org	Salesforce.org
Service	Service
Trailhead	Trailhead

How much experience do you have with each of the following features in Salesforce?

	No experience	Slightly experienced	Somewhat experienced	Moderately experienced	Very experienced
API's
Custom Page Layouts
Flow
Force.com Canvas
Lightning App Builder
Lightning Component Development
Process Builder
Saleforce Lightning Design System (SLDS)
Sandboxes
Validation Rules

Please rate yourself for all Salesforce administrative features.

To what extent do you prefer to configure standard Salesforce solutions compared to building a solution from scratch using custom code?

On an average day, how much time do you spend doing the following?

	None	Less than 1 hour	1-3 Hours	More than 3 hours
Find new leads & determine fit
Qualify and nurture leads
Prepare for sales calls
In-person sales meetings
Close deals
Maintain relationships with existing customers
Manage renewals
Manage & coach sales reps
Train sales reps on process and/or tools
Forecast sales
Reporting

Which of the following responsibilities are part of your role?

	Never	Several times per day or more	About once per day	Several times per week	Several times per month	A few times per year
Provide direct customer support through email, chat, phone, social, or other means
Solve customer support issues that are escalated to me by other service agents
Provide supervision/management of service center agents (e.g., scheduling, coaching, performance management)
Interview and/or hire service center agents
Train service center agents on process and/or tools
Create the Salesforce instance(s)
Administering and maintaining Salesforce
Create or update articles for the Knowledge Base
Create reports
Identify process improvements
Prioritize requirements
Collaborate with developers to build and test solutions
Schedule and dispatch field technicians
Provide onsite, in-person support to customers
Create or maintain service center automations (inside or outside of Salesforce)

How often do you do the following as part of your work?

	Never	Daily	Weekly	Monthly	Less than Monthly
View Reports/Dashboards in Salesforce
Build/Modify Reports/Dashboards in Salesforce
View dashboards in Einstein Analytics
Explore data using lenses in Einstein Analytics
Build/Modify dashboards in Einstein Analytics
Prepare data for Einstein Analytics
View insights in Einstein Discovery
Manage insights in Einstein Discover
Prepare data for Einstein Discovery

Please provide freequency you use the analytics features.

Which devices do you use to access Salesforce?

Smartphone

Tablet

Other

iPod Smart Speaker

Do you use any of the following Salesforce apps?

Salesforce

SalesforceA

Einstein Analytics

Marketing Cloud

Social Studio

How often do you view Salesforce reports/dashboards?

How often do you build/modify Salesforce reports/dashboards?

Do you use any assistive technologies while working in Salesforce due to a disability? (e.g. Dragon Naturally Speaking, a screen reader, special keyboard/mouse, zoom or screen enlargement)

If your company has integrated multiple Salesforce clouds, which of these best describes your role in that effort?

If your company has integrated Salesforce with external systems, which of these best describes your role in that effort?

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